Frequently Asked Questions (FAQ)

How can I book tickets to Explore Masak Masak?

Click on https://theartground.com.sg/admission-to-tag/ and click on the Arts Space Exploration only button which will bring you to the Peatix ticketing platform and you can choose your preferred date and time slots. Each group ticket is a $15 refundable deposit allowing up to 5 pax. Tickets are available 1 week in advance, and the weekend timing may vary depending on the availability of the programme, hence please read the terms and conditions carefully before making a booking. In the event of no-show, the deposit will be forfeited and deemed as a donation to The Artground’s operations.

 

If my child is sick on the actual day, can I request for a refund?

Programme + Explore tickets are strictly non-refundable unless stated otherwise. If you are unable to make the Programme for any reason (including covid-related matters), you can transfer your ticket to another family (child must of be the correct age stipulation). There are no refunds or credit notes for Programme + Explore tickets.

For Explore tickets, please inform us before the event date by Whatsapp message at 96317981 or email us at info@theartground.com.sg and email us a screenshot of your medical certificate on the next day by 2pm, and we will refund you accordingly once we have received your supporting document. Any late submission of a medical certificate will be rejected and no refunds will be issued.

Alternatively, you can transfer the tickets to another family/group via Peatix ticketing platform. 

 

Does my group need to be in the same household? 

No.

 

Do I need to be vaccinated to enter The Artground?

No.

 

Does everyone in my group have to wear non-slip grip socks?

Yes, non-slip grip socks are mandatory in our arts space. You can bring your own socks or purchase a pair at our reception at $3/pair. We accept payment by Nets or PayNow. 

 

How do I ensure that my child is exploring safely?

We sanitise the Visual Arts Space thoroughly after every session to ensure that it is safe before the next group arrives. 

The Visual Arts Space has been carefully created and designed for children to explore and be curious. While we encourage children to have the freedom to explore, they do not have the freedom to destroy. If any structures are found to be damaged on purpose, penalty charges shall apply. 

 

What is a Programme + Explore ticket?

Programmes at The Artground are age-specific performances and workshops that families may attend. Upon booking a Programme + Explore ticket, ticket holders can attend a 30-minute (unless otherwise stated) arts programme and may also access the arts space Masak Masak 45 minutes before their scheduled programme start time.

 

Are Programme + Explore tickets refundable?

Unfortunately no. Programme + Explore tickets are strictly non-refundable unless stated otherwise. If you are unable to make the Programme for any reason (including covid-related matters), you can transfer your ticket to another family (child must of be the correct age stipulation). There are no refunds or credit notes for Programme + Explore tickets.

 

Can I change the date and time after I’ve purchased a ticket?

Unfortunately no. We strongly advise you to check the time and date of your ticket before purchasing. 

 

Why are some Programme + Explore tickets chargeable while some offer a refundable deposit?

The Artground (TAG) is vested in the development of artists working in the Arts for Young Audiences sector, and offers artist capability development programmes to support this. TAG provides the platform for these artists to test their ideas or present works-in-development and seek feedback from the audience after these sessions to further develop its theatrical experience. To bridge accessibility between artists and audiences, TAG offers these programmes for free (with a refundable deposit collected upon booking). To encourage bookings to be made considerately, in the event of no-show, the deposit will be forfeited. No cancellations are permitted.

 

Why can’t I purchase a “Admits 2 pax Programme + Explore ticket”?

It is likely that the tickets for that category are sold out. You can choose to purchase a Group ticket that admits 3 pax instead, but note that no refunds will be issued for the 3rd ticket. 

 

I’ve purchased a “Admits 2 pax Programme + Explore ticket”, but would like to bring an additional pax. What should I do?

 If this additional person is a child, please make sure that he/she is of the recommended age group for the programme. You are welcome to get in touch with The Artground for further advice if needed. 

We will check if the arts programme has reached its maximum capacity, and if it hasn’t, you can pay for the additional ticket onsite. Do note that arts programmes can only accommodate a maximum of 4 per group.

I would like to get a Programme + Explore ticket for my wife, son and I, but tickets for 3 pax are sold out and only tickets for 4 pax are available. Can I just pay for 3, or get a refund for the last ticket if I buy the ticket for 4 pax?

We have allocated specific limited bundle ticket packages to manage our capacity and cost. Hence, we seek your understanding that we will not be able to accede to requests on reallocation of our bundles, or refunds on extra tickets sold in a bundle. Please look out for tickets for another time and date if you don’t wish the forfeit the extra ticket.